The platform
Control the work between order receipt and dispatch.
A shared operational model connects channel orders, customer and product context, service selection, carrier booking, labels and fulfilment outcomes.
- Operational KPIs
- Rule-based service selection
- Shipment and label records
Inspired ShippingLive workspace
OperationsOrder control
OrderChannelServiceStatus
#10492ShopifyNext dayReady
#10491eBayParcelReview
#10490CSV importPalletBooked
A connected set of operational controls.
These capabilities are present in the current API and control panel. Availability can still depend on onboarding, permissions and configured provider accounts.
Order control
Bring supported channel and spreadsheet orders into one searchable operational queue.
- Payment and fulfilment status
- Address and contact editing
- Single-order and batch workflows
Products and matching
Connect order lines to product records, pack data, images and linked SKUs before dispatch.
- Product and variant records
- Weights, dimensions and packaging
- Unmatched-line exception handling
Shipping configuration
Model carrier accounts, services, zones, rate cards, schedules and allocation rules around the operation.
- Carrier account validation
- Service and zone configuration
- Automatic or manual service selection
Booking and labels
Create shipments through configured carrier connectors and keep label output tied to the order.
- Carrier-ready validation
- Shipment and label records
- Print queues and label batches
Customer context
Keep customer details, addresses, channel identities, notes, orders and shipment history together.
- Address book
- Channel identities
- Order and shipment history
Returns and delivery flows
Prepare return options and support outbound, return, exchange and third-party shipment movements.
- Return locations
- Return service selection
- Collection and delivery addresses
Rules and communications
Apply shipping rules when orders arrive and use templates for operational email communication.
- Priority-based shipping rules
- Email templates
- Event-driven email actions
Operational visibility
See daily order pressure, fulfilment status, dispatch activity and sales KPIs without assembling a spreadsheet.
- Due and overdue orders
- Fulfilment and shipment counts
- Daily and seven-day sales views
See the order in operational context.
The control panel is structured around the records and decisions a warehouse or shipping team needs, not a collection of disconnected carrier portals.
Inspired ShippingLive workspace
OperationsOrder control
OrderChannelServiceStatus
#10492ShopifyNext dayReady
#10491eBayParcelReview
#10490CSV importPalletBooked
Dashboard
Monitor today’s workload, overdue orders, fulfilment status, shipments and sales KPIs.
Orders
Search and inspect orders, correct contact or address data, select a service and process a shipment.
Products
Maintain product, variant, image, pack, weight, dimension and linked-SKU records.
Listings
Review imported channel listings and map, ignore or create the matching product records.
Customers
Keep addresses, notes, channel identities, order history and shipment history together.
Shipping
Configure carrier accounts, services, zones, rates, schedules and priority-based rules.
Labels and returns
Retain label output, prepare print batches and support return, exchange and third-party movements.
Communications
Create reusable email templates and trigger configured email actions from operational events.
A traceable path from intake to completion.
The shared workflow reduces the amount of context teams have to reconstruct at each operational hand-off.
Connect
Authorise a supported sales channel or prepare a structured order file.
Review
Check customer, address, payment, fulfilment and product-matching data.
Select
Apply a configured service automatically or make an operational override.
Book
Create the carrier shipment and retain the resulting label and references.
Complete
Update the order workflow and return fulfilment and tracking to supported sales channels where applicable.
Operational guardrails
Configured for the real account, service and data.
Validate before booking
Surface address, product and carrier-account requirements before the shipment call.
Retain control
Use priority-based shipping rules while keeping a manual operational override available.
Keep outputs attached
Store shipment references and label output against the corresponding operational record.
See your workflow
Walk through the platform using your order and shipping process.
We will map the channels, carrier accounts, order volume and warehouse decisions that matter before proposing an implementation.